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Our Texas Air Adventures Purchase Policies

Please review the policies which apply to the purchase of the services we provide through this website.  Herein, Texas Air Adventures' balloon rides, balloon ride packages, balloon events, and balloon promotions will be referred to as "Balloon Services".

 

Purchase Policies Hyper Links

1.0  General

2.0  Scheduling Policy

3.0  Gift Certificate Policy

4.0  Payment Policy

5.0  Payment Processing

6.0  Formal Confirmation of Balloon Services Reservation

7.0  Balloon Services Reschedule Policy

8.0  Balloon Services Cancellation Policy

9.0  How We Use Your Financial Information

Purchase Policies

1.0  General

All customers desiring to ride in a Texas Air Adventures hot air balloon must truthfully declare their body weight so that the pilot can confirm that the total passenger weight is within the safe limit of the balloon.  In addition, all customers must sign the Texas Air Adventures consent form prior to their flight.

2.0  Scheduling Policy

Balloon Services will be scheduled on a first-come, first serve basis based on schedule availability and the receipt of pre-payment in full for the Balloon Services.

3.0  Gift Certificate Policy

Gift certificates are good for one year from date of issuance.  Texas Air Adventures will review requests for replacement of lost or stolen gift certificates on a case-by-case basis.

4.0  Payment Policy

All prices quoted on the website are quoted in United States dollars.  Payment in full is required at the time of the reservation to secure the booking.  Payment may be via cash, check, or US issued bank cards (Master Card, Visa, or American Express).

5.0  Payment Processing

Credit/debit card information will be taken over the phone.  Credit/debit card orders will be processed only after the billing address and other requested billing information has been accepted by our card processing service.  Occasionally, we receive incorrect billing or credit/debit card account information for Balloon Services and that can delay processing, scheduling commitment, and confirmation.  In this case, a Texas Air Adventures' customer service agent will attempt to contact you using the information you provided at the time of the purchase.  If we are unable to correct the issue within 24 hours, we may cancel your order and release the schedule date to other potential customers.

6.0  Formal Confirmation of Balloon Services Reservation

Electronic confirmations are issued by email upon receipt of authorization to accept the charge by the issuing bank card.

7.0  Balloon Services Reschedule Policy

Balloon Services Reschedule Request (initiated by TAA):  The Balloon Services date/time will be moved to another mutually agreeable Balloon Services date/time (at no charge to the customer) based on weather related flying restrictions, pilot health, photographer health, family emergency, or the balloon's state of air-worthiness.

Balloon Services Reschedule Request (Initiated by Customer): Customers may request to reschedule their balloon services date (within a period of one year from their original ride purchase date) subject to a reschedule charge of $250 if the originally scheduled date cannot be reconfirmed for another paying customer.  If the released booking date/time is rebooked by another paying customer, there will be no reschedule charge.

8.0  Balloon Services Cancellation Policy

There will be no refund or reschedule for customer no-shows.  If there is a no-show for a customer using a gift certificate, the gift certificate will be considered "used" and thereby null and void. 

Customer initiated booking cancellation requests will result in the full forfeit of all fees paid. 

Rides not scheduled or rescheduled within one year from booking date will also be considered cancelled and will thereby result in forfeiture of fees paid.

9.0  How We Use Your Financial Information

We will use your provided financial information to check your qualifications, as related to processing the sales transaction.  We may provide your financial information to your credit card issuer, financial institution, or credit card processors to process transactions.  We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate or seek assistance from law enforcement, or to protect the interests or safety of Texas Air Adventures, LLC or other visitors to our website or users of services provided by Texas Air Adventures.  Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets of Texas Air Adventures, LLC.  Texas Air Adventures, LLC will not be responsible of otherwise liable for any use or disclosure of your financial information by a third party to whom Texas Air Adventures, LLC is allowed to disclose your financial information to under this privacy policy. 

 

Hot Air Balloon Affiliations

 

Our Cover Girl

Texas Highways
featured our beautiful Blew Bayou balloon on the cover of it's August, 2002 magazine.  What an honor!

 
 

Texas Air Adventures, Houston, Tx  /  Phone:  281.379.3165  /  Email us at:  Info@TexasAA.Com

Houston area hot air balloon rides PLUS events, promotions, & flight training featuring hot air balloons

Texas Air Adventures, LLC. / Last modified: 11/14/2006  

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